Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Livio Gamassia ("I", "me", "my") concerning your access to and use of the https://devliv.io website and related services (collectively, the "Services").

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

Services Provided

I provide professional consulting services focused on:

• Operational process audits and analysis
• Process optimization recommendations
• Automation strategy and tool selection
• Workflow design and implementation guidance
• Custom consulting engagements as agreed upon

Engagement Terms

Scope of Work

Each consulting engagement will be governed by a separate written agreement or statement of work ("SOW") that outlines:

• Specific deliverables and timeline
• Fees and payment terms
• Client responsibilities
• Confidentiality provisions
• Any additional terms specific to the engagement

Fees and Payment

Fees for services will be specified in the applicable SOW. Unless otherwise agreed:

• Payment is due within 30 days of invoice date
• Late payments may incur interest charges of 1.5% per month
• All fees are exclusive of applicable taxes
• Refunds are not provided for completed work

Client Responsibilities

To ensure successful engagement outcomes, clients agree to:

• Provide timely access to necessary information, systems, and personnel
• Respond to requests for information within reasonable timeframes
• Designate a primary point of contact for the engagement
• Review deliverables and provide feedback within agreed timeframes
• Make final decisions regarding implementation of recommendations

Intellectual Property

Client Materials

Clients retain all rights to their pre-existing intellectual property, business information, and data shared during the engagement.

Deliverables

Upon full payment, clients receive a non-exclusive license to use deliverables created specifically for their engagement. I retain the right to:

• Use general methodologies, frameworks, and tools across multiple clients
• Create anonymized case studies (with client approval)
• Reference engagement experience in general terms

Website Content

All content on this website, including text, graphics, logos, and software, is my property or licensed to me and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without written permission.

Confidentiality

I agree to maintain the confidentiality of all proprietary and sensitive information shared during engagements. This obligation:

• Survives the termination of the engagement
• Does not apply to information that is publicly available or independently developed
• May be superseded by separate Non-Disclosure Agreements (NDAs) if required

Warranties and Disclaimers

Professional Services

I will provide services in a professional and workmanlike manner consistent with industry standards. However:

• Recommendations are based on information provided and conditions at the time of audit
• Results and outcomes depend on client implementation and external factors beyond my control
• No guarantee of specific business results or ROI is made or implied

Website Disclaimer

THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• MY TOTAL LIABILITY FOR ANY CLAIMS RELATING TO SERVICES SHALL NOT EXCEED THE FEES PAID FOR THE SPECIFIC ENGAGEMENT GIVING RISE TO THE CLAIM
• I SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, INCLUDING LOST PROFITS OR BUSINESS OPPORTUNITIES
• THESE LIMITATIONS APPLY EVEN IF I HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES

Termination

By Either Party

Either party may terminate an engagement with 14 days' written notice. Upon termination:

• Client shall pay for all work completed up to the termination date
• I will deliver all work-in-progress and materials in my possession
• Confidentiality obligations continue

For Cause

Either party may terminate immediately if the other party:

• Materially breaches these Terms and fails to cure within 7 days of notice
• Becomes insolvent or files for bankruptcy
• Engages in fraudulent or illegal conduct

Indemnification

You agree to indemnify and hold me harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your implementation of recommendations without appropriate testing or due diligence

Dispute Resolution

Any disputes arising from these Terms or Services shall be resolved through:

1. Good faith negotiation between the parties
2. If unresolved, mediation by a mutually agreed mediator
3. If mediation fails, binding arbitration in accordance with the rules of the American Arbitration Association

These Terms shall be governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

General Provisions

Entire Agreement

These Terms, together with any applicable SOW, constitute the entire agreement between you and me regarding the Services and supersede all prior agreements and understandings.

Amendments

I reserve the right to modify these Terms at any time. Material changes will be communicated via email or website notice. Continued use of Services after changes constitutes acceptance.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Waiver

Failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Assignment

You may not assign or transfer these Terms without my prior written consent. I may assign these Terms with reasonable notice to you.

Contact Information

For questions about these Terms, please contact: